• Temporary
  • Birmingham
  • Applications have closed


Job Title: Interaction and Content Designer (1-Year FTC)

Salary range: £32,657 – £37,109 per annum + excellent benefits

Hours: 36.5 hours per week

Contract: 1 Year Fixed Term Contract


Job Description –

We’re on a mission to make public transport so easy to use; people prefer to use it. You will join a fast-paced product delivery team creating digital products used by 2.2 million people.

You will help to create industry-leading, accessible, digital transport services for the West Midlands.


About the Project 

We are on a journey to rebuild wmnetwork.co.uk. Starting with user needs. The website houses a growing number of services.

Think about buying a ticket, checking for disruptions, or planning a journey. Expect to work on a variety of services, each with unique user needs.

The West Midlands is undergoing several major transport infrastructure projects. These will improve our network of bus, trains, trams, sustainable travel and roads.

Millions of people will visit the region for events like the Birmingham Commonwealth Games 2022 and Coventry City of Culture 2021.

This project will help people visiting to get around the region. It will also improve the lives of citizens, getting them from A to B while we improve infrastructure.


About the Team

You will join a cross-functional project team, which sits within the WMCA Design Team. We aim to create the best user experience and lead in digital transport.

We work to Government Design Principles and the Service Standard. We highly value user research and evidence-based design. We advocate for users with accessibility needs. This is for everyone. We share our knowledge with government through blogs. We open-source our code.

We work to Agile principles in fortnightly sprints. We do delivery, not meetings. We hold kick-offs, stand-ups, show and tells, as well as retrospectives.

We’re open-minded. If something can be done better, propose it, and we will try it. We have a can-do attitude. We are flexible, social and care about each other.


About the Role

The role will be split between both interaction and content design. You will help users complete their goal while promoting behaviour change.

You will make sure the content style is consistent, accessible and shown to users in the right place in the best format.

You will work predominately on digital channels but might spot opportunities to create efficiencies in offline channels as part of the end-to-end journey of services.

Duties include:

  • Advocating for all users, always meeting their needs
  • Working to understand the end-to-end context of services
  • Attending, facilitating or observing user research activities
  • Creating and iterating evidence-based prototypes of interfaces and services
  • Providing design and technical expertise, wireframes and functional specifications for developers
  • Writing content for interfaces and services across channels
  • Taking ownership of the user journey
  • Collaborating to embed user-centred design into the organisation
  • Knowledge sharing through blogs for local and central government

Who we Need

We’re interested in people who have experience:

  • creating, iterating and managing user-centred content and interfaces
  • using analytics, user feedback, user research and other sources of information to improve content and interfaces
  • using Sketch or wireframing/prototyping tools
  • working with stakeholders to understand their issues while maintaining content quality
  • helping to improve processes

This role aligns to the content designer skillset, which forms part of the criteria for the application process.

How to Apply

Please provide detailed information in your application outlining your suitability for the post and ensure it is submitted by the closing date.

Please ensure you submit a portfolio of your work. Code, live projects or design, for example.

If your portfolio is too large to upload, please link to a service like WeTransfer, Dropbox or Google Drive in your cover letter.

Closing Date: Friday 22 May 2020

Interview/Assessment: If you are successfully shortlisted, you will be invited to an interview where you will present during your interview. We recognise that you might not be able to dedicate lots of time to this, so have developed two choices:

  • finish a short design task, which should take a few hours to finish
  • prepare a presentation of your recent digital work from brief to delivery

Supporting documents
Interaction and Content Designer – WMCAs Benefits Calculator.pdf
Interaction and Content Designer – Role Profile.pdf